Douglas
Thursday, May 14th
1st Shift

Allison Korte – Kitchen
Jayda Smith – Cashier

Allison clocked in @ 5:48am. She was in full uniform.
Jayda clocked in @ 5:50am. She was in full uniform.

Hours viewed – 8:00am-10:00am

8:00am – Customers 1&2 at a booth together already eating. (Order #001-63495) Allison is at the register ringing in an order for customers 3&4 who are sitting together at a booth. (Order #001-63496) Jayda is in the kitchen beginning the order Allison just rang.

8:01am – Allison goes to the back and works on dishes.

8:03am – Allison helps Jayda.

8:05am – Allison checks on customers 1&2 and clears away any empty dishes.

8:08am – Jayda plates the order for customers 3&4 and her and Allison take it out to them.

8:09am – Jayda returns to the kitchen to clean up. Allison makes a fresh pot of coffee then mops up a spot in the kitchen.

8:12am – Allison gets a towel and begins cleaning tables. Customer 1 goes to the register to pay. Jayda goes to the register to process the payment. The customer has a gift card so Jayda calls Allison over to show her how to properly process a gift card payment.

8:16am – Customers 1&2 leave. Jayda wipes down silverware. Allison cleans off the table customers 1&2 left.

8:22am – Allison takes an almost empty pot of soup from the warmer to the sink and brings out a new one from the stove.

8:23am – Allison checks on customers 3&4. They hand her cash. She takes it to the register to process their payment. She returns their change, gets them a coffee refill, and clears away dishes.

8:25am – An online order comes in. (DD Order #999-17841)

8:26am – Allison and Jayda both go to the kitchen to work on the online order. Customers 3&4 leave.

8:28am – Allison prepares the grits for the online order and packs it up.

8:30am – Allison goes to the kitchen to help Jayda with the rest of the order.

8:33am – A delivery driver enters to pick up the online order and sits at the counter while Jayda and Allison finish up with it.

8:35am – Customer 5 enters. Jayda goes to the counter to greet her while Allison packs up the online order. Customer 5 sits at a booth. Allison confirms the order with the dasher, hands it to him and he leaves.

8:36am – Jayda goes to the register and rings in a drink order for customer 5. (Order #001-63497) Allison cleans off the table customers 3&4 left.

8:37am – Jayda gets customer 5 her drink. She then goes to the register to ring in the rest of the customers order.

8:42am – Allison begins the order for customer 5. Customer 5 hands Jayda cash to pay for her order. Jayda takes it to the register to process the payment. After returning the customer her change, Jayda stands near by chatting with her.

8:45am – Allison leaves the kitchen to get a coffee and hot tea and sets them at an empty booth. No order has been rung yet. A seconds later customers 6&7 enter together and sit at the booth with the drinks.

8:46am – Jayda gets a towel to wipe down tables. Allison returns to the kitchen after greeting customers 6&7.

8:50am – Allison plates the order for customer 5 and takes it to her.

8:51am – Allison goes back to the kitchen to tidy up. Jayda stands near the register wiping silverware and chatting with customer 5.

8:52am – Customer 8 enters and sits at the counter. Jayda greets her with silverware then gives her time to look over the menu.

8:53am – Allison goes to the register and now rings in the drink order for customers 6&7. (Order #001-63498) She then drops cash into the safe before taking customers 6&7 their bill

8:56am – Customer 8 lets Jayda know that she is now ready to order. Jayda goes to the register and rings in the customers order. (Order #001-63499) Allison goes to the managers office.

8:58am – Allison goes to the beverage cooler to get customer 8 her juice. Jayda goes to the kitchen to begin working on the order.

9:00am – Allison goes to the kitchen to assist Jayda with the order.

9:03am – Allison checks on customers 6&7 and gets them drink refills. She then goes back to the kitchen to unload/load the dishwasher.

9:08am – Customer 5 leaves.

9:11am – Jayda plates the order for customer 8 and takes it out to her. Jayda then returns to the kitchen to tidy up. Allison gets a towel to clean off the table customer 5 left.

9:13am – Customer 9 enters and sits at the counter. Jayda greets him with silverware and goes to the register to ring in his order. (Order #001-63500) Allison gets him a water.

9:15am – Allison goes to the kitchen to work on customer 9’s order. Jayda rings in a discounted order for herself. (Order #001-63501)

9:17am – Jayda goes to the kitchen to work on her order.

9:21am – Allison plates the order for customer 9 and takes it out to him. Customer 8 goes to the register to pay. Allison goes to the register to process the customers card payment. Customer 8 leaves and Allison cleans off the counter.

9:24am – Jayda plates her order and takes it the break table. Allison checks on customers 6&7.

9:25am – Jayda scrapes the grill clean and rinses egg pans.

9:26am – Jayda goes to a handheld and clocks out for break.

9:27am – Allison goes back to unloading the dishwasher and putting things away where they belong.

9:32am – Allison checks on customer 9 and clears away his empty plate. He then hands Allison cash to pay for his order. Allison takes it to the register to process the payment.

9:34am – Allison puts her apron in the managers office and goes to the restroom.

9:36am – Customer 9 leaves. Allison returns from the restroom and goes into the managers office.

9:42m – Allison cleans the counter where customer 9 left from.

9:44am – Allison gets customers 6&7 drink refills.

9:45am – Allison gets a fresh bucket of sanitizer for under the counter then wipes things down in the kitchen and deep cleans the egg stove.

9:58am – Customers 10&11 enter together and sit at a booth.

9:59am – Jayda clocks back in from break. She greets customers 10&11 with silverware, goes to the register to ring in their drink order, then goes to get their drinks. (Order #001-63502)

10:00am – Customer 6&7 set cash on their table for their order and leave.


Summary:
-Ring it, THEN bring it. ALL items must be rung in before being made/taken to the customer, INCLUDING DRINKS even for regulars! It's acceptable to provide this extra special service to some, but please enter it on the POS first.